Working with us

Do you need your bathroom renovated? Not sure where to begin? Follow the step-by-step guide below. 

STEP 1:     CONTACT US

Phone, email or message us via social media. We’d love to hear about your renovation project. Most of the time we can give you a rough idea on costs and our availability.

Please note we are now fully booked for the remainder of 2020.

 

STEP 2:     MAKE AN APPOINTMENT

Make an appointment to get an in-home measure and quote. Our in-home measure and quote service costs $80 (inc GST), which is deducted from the cost of your renovation when booked in, or when you spend more than $2,000 (inc GST) on our products. We can take payment over the phone (Mastercard and Visa with $0.54 surcharge), or send you a tax invoice with other payment options.

OR

If you're not quite ready for an in-home measure and quote, make an appointment at our showroom to discuss your project and have a look at our quality workmanship and products.

STEP 3:     RECEIVE YOUR QUOTE

Your quote will include a detailed list of labour and materials to complete your renovation project. We also list the actual costs for tiles, tapware and accessories (prime cost allowances) and any custom products like cabinets and shower screens (provisional sum allowances). These prime cost and provisional sum items will be included in the total price. 

STEP 4:     LET US KNOW WHAT YOU THINK

If the price is right and you’re keen to go ahead… Great! Let us know and we’ll get you back to our showroom to go through selections and timeframes for your project.

Please also let us know if our quote is not quite right. Generally we can work with any healthy budget, and there may be ways you can reduce costs. For example, savings can be made by choosing cheaper tiles, tapware and cabinets. You’re welcome to make an appointment to further discuss your project and budgetary requirements.

STEP 5:     ATTEND YOUR SELECTIONS APPOINTMENT

This is the fun part! Tiles, tapware, cabinetry, and finishes can all be chosen in our showroom. At this point we’ll also book in a start date and discuss timeframes.

You’re not locked in to use our products either. If you’d prefer to supply your own products, please let us know and we’ll deduct the cost of these items from your quote.

At this appointment we will also ask you to sign a Consent to Electronic Communications form. This will allow us to send and receive all documents relating to your contract via email. 

STEP 6:     LET'S MAKE IT OFFICIAL

We’ll update your quote (based on your selections), and send you a contract and a tax invoice for the deposit and Queensland Building and Construction Commission (QBCC) insurance.

Renovations valued over $3,300 are covered by the QBCC Queensland Home Warranty Scheme. It provides protection against non-completion, defective work and subsidence for up to 6 years and 6 months.

Your contract will include the project costs, start and finish dates, and a summary of the staged payments required.

After you sign the contract and pay the deposit and QBCC insurance, we will order your fixtures and fittings and arrange and pay for your QBCC insurance policy.

STEP 7:     WE START YOUR RENOVATION

We’ll make contact with you when your start date approaches to re-confirm the date and timings of your project. We’ll also discuss access to your property for the duration of the project.

Our staff and contractors usually arrive on site between 7–8am weekdays unless previously discussed with you.

During your renovation we will keep in regular contact and provide status updates.

Depending on the length and cost of your project you will receive one (1) or more progress payment invoices along the way. These will be detailed in your contract.

STEP 8:     WE FINISH YOUR RENOVATION

At the completion of your renovation project we will meet with you for a final inspection, and to ensure you’re satisfied with our workmanship.

You will then receive the final tax invoice. Any agreed extras, deductions or variations will be included in this invoice.

STEP 9:     WARRANTY AND REPAIRS

During your warranty period, if you have any questions, concerns or repairs please contact us for resolution.